Cancellation
Policy

At Lomé Beauty Studios, we understand that life can be unpredictable, and sometimes schedule adjustments are necessary. To help us serve all our clients effectively, please give us at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer your spot to someone else and keep things running smoothly.

We appreciate your understanding that last-minute changes can make it difficult to fill the appointment slot, affecting both our business and other clients waiting for an opening. To ensure that we can continue to provide personalized care and attention to all our clients, we have established a fair and transparent cancellation policy.

Key Points:

  • 24-Hour Notice: We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This courtesy allows us to accommodate other clients and keep our schedule running smoothly.

  • Late Cancellation Fee: If you cancel within 24 hours of your appointment, your non-refundable $50 deposit will be forfeited, and an additional $25 cancellation fee will apply.

  • No-Show Fee: If you miss your appointment without prior notice, your non-refundable $50 deposit will be forfeited, and a $25 no-show fee will be applied.

  • Rescheduling: If you need to reschedule, your deposit will be transferred to the new appointment time. However, if you cancel or miss the rescheduled appointment, the deposit will be forfeited, and a $25 cancellation fee will be charged.

  • Package Appointments: For package appointments, the deposit requirement is waived, but changes made within 24 hours will incur a $15 fee.

By booking an appointment with us, you agree to all our policies, which helps us maintain a high level of service for all our clients. If you have any questions or need assistance, please don't hesitate to reach out to us. We’re here to ensure your experience with us is exceptional. We look forward to providing you with outstanding service and making your visit enjoyable. Thank you for your understanding and cooperation!

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  • We strive to provide the best service and accommodate all of our clients' needs. To manage our schedule effectively and ensure high-quality service, we have a $25 fee for cancellations or rescheduling within 24 hours of the appointment time.

    This fee helps us optimize our schedule, ensuring that last-minute changes don't leave gaps that are hard to fill, which limits our ability to serve others. It also accounts for the preparation and resources allocated for each appointment, preventing waste. By reducing last-minute disruptions, we maintain a consistent flow and quality of service, ensuring every client receives the attention and care they deserve.

    Your adherence to this policy helps us maintain the efficiency and high standards that define Lomé Beauty Studios. We appreciate your understanding and cooperation. If you have any questions or need further clarification, please feel free to reach out. Thank you for your continued support.

  • We value your commitment to self-care and appreciate your choice to invest in our package services. To maintain our high level of service and accommodate all clients, we have a $15 fee for cancellations or rescheduling of package appointments within 24 hours of the scheduled time.

    This fee helps us manage our schedule effectively, ensuring that last-minute changes don't create gaps that are hard to fill. Preparing for each treatment requires significant time and resources, and last-minute changes mean these resources may go unused, impacting our ability to serve others. The fee helps us plan and allocate our time and resources more efficiently, ensuring that each client receives the personalized care they deserve.

    Your adherence to this policy helps us maintain the high standards of service at Lomé Beauty Studios. We appreciate your cooperation and look forward to continuing to support your journey to enhanced beauty and wellness. If you have any questions or concerns, please feel free to reach out. We're here to help and ensure your experience with us is always positive.

    Thank you for your understanding and support.

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Appointment Reminders & Confirmation

To help you keep track of your appointments.

  • Confirmation by email:

    An appointment confirmation message is sent to your email. Appointments are considered confirmed at the time of booking and are only considered cancelled upon notice from you.  

  • Reminders by text and email:

    You will receive three reminders before your appointment: the first 72 hours in advance, the second 24 hours prior, and the final reminder 3 hours before your scheduled time.